CHATTANOOGA, Tenn. - Embassy Suites Chattanooga - Hamilton Place has been chosen as the 2014 Hotel of the Year by the Embassy Suites Hotels from among more than 200 hotels throughout the United States, Canada and Latin America. The Chattanooga hotel was selected based on its outstanding overall performance, gauged by guest reviews and thorough bi-annual quality assurance inspections. Overall performance standards for the award include exemplary customer service, modern amenities and successful sustainability efforts, as well as achieving budgeted sales goals.
The Chattanooga hotel, developed by Legacy Property Group and managed by Legacy Hotel Partners in conjunction with the DeFoor Brothers' advisory team, has received guest accolades and service awards from popular online travel sites since it opened in June 2013, making the brand's overall Hotel of the Year Award a crowning distinction for the property and its dedicated staff.
"Embassy Suites Chattanooga - Hamilton Place exemplifies the best of our brand," said John Rogers, global head for Embassy Suites Hotels. "The hotel team's commitment to quality and their willingness to go the extra mile makes all the difference between a satisfied guest and a run-of-the-mill hotel experience. This award recognizes the Embassy Suites Chattanooga - Hamilton Place for providing a level of service that is truly exceptional."
The Chattanooga hotel's services feature a distinctive local flair with Moon Pies in place of the classic mint on a pillow, as well as complimentary bottled water manufactured in a neighboring town. The Embassy Suites staff also rounds out guests' Scenic City experience with an overnight cleaning of their car windshields, encouraging visitors to enjoy "the best view of Chattanooga." Beyond these localized offerings, the hotel features the brand's signature amenities, including its free made-to-order breakfast, a two-hour complimentary Evening Reception* with snacks and beverages, as well as two-room suites with a separate living area, private bedroom, Wi-Fi and a wet bar fitted with a microwave, a mini fridge and a coffee maker.
"We are thrilled for the hotel team to receive this prestigious award from Embassy Suites Hotels," said Byron DeFoor, a principal of DeFoor Brothers Development. "Just as the people at Hilton Worldwide are united in a common objective every day, so are we committed to our own objectives. My brother Ken and our partner Barry Ray and I believe that where there is no vision, a hotel will perish. We are incredibly grateful to Hilton for recognizing the efforts we continually put forth for the Embassy Suites brand. We would also like to thank Legacy Hotel Partners and Mark & Nancy Oswald with the Ruth's Chris Steakhouse for their efforts in making our hotel number one!"
Embassy Suites Chattanooga - Hamilton Place has been listed among the top hotels in the Chattanooga market by Trip Advisor since October 2013. The Chattanooga hotel was also ranked 152 in the world and 63 in the U.S. as best reviewed hotel out of 290,000 Expedia properties on the Expedia Insiders' Select list for 2014.
"Our team is honored to be named Hotel of the Year and consider the award a tremendous reinforcement of our service standards," said Paul Mezick, general manager for Embassy Suites Chattanooga - Hamilton Place. "It is exciting not only for our hotel to be recognized but also for the global spotlight to be set on Chattanooga - a city which mirrors our vision of providing visitors an upscale experience with all the comforts of home."
For more information on Embassy Suites Hotels, please visit www.embassysuites.com. For development queries, please visit www.hiltonworldwide.com/development/, or to book your stay at Embassy Suites Chattanooga - Hamilton Place, visit www.embassysuiteschattanooga.com.
About Embassy Suites by Hilton
Embassy Suites by Hilton, one of Hilton’s 14 market-leading brands, is dedicated to delivering what matters most to travelers. The full service, upscale brand offers two-room suites, free made-to-order breakfast and a nightly two-hour reception with complimentary drinks and snacks. Both leisure and business travelers looking for a relaxed, yet sophisticated experience will feel right at home with brand-standard amenities like inviting atriums and complimentary 24-hour business and fitness centers. Embassy Suites by Hilton has more than 230 hotels with 50 in the pipeline. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations) available exclusively through the industry-leading Hilton Honors app. For more information, visit embassysuites.com or news.embassysuites.com. Social media users may connect with Embassy Suites by Hilton at Facebook, Twitter and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.