Embassy Suites Hotels is known for having extremely gracious, engaging and caring employees, but what's the secret to our success? We believe that culture and employee engagement go hand in hand. A strong employee-centric culture naturally drives engagement. And engagement, in turn, creates a stronger culture. The cycle creates an environment where employees find more rewarding careers.
We formalized our Make a Difference service culture initiative in 2007 with the goal to have employees embody excellence in hospitality every day and in every way so guests feel the utmost graciousness at every touch point in the Embassy Suites experience. Part of the service culture initiative was creating the Make a Difference service statement for employees to live by: "Gracious, engaging and caring...making a difference in the lives of others - in ways both big and small."
Since formalizing the initiative in 2007, post-stay guest survey results lifted three points in the service score and the customer loyalty index improved by six points, further solidifying the huge role that our employees play in the brand's overall success.
About Embassy Suites by Hilton
Embassy Suites by Hilton, one of Hilton’s 14 market-leading brands, is dedicated to delivering what matters most to travelers. The full service, upscale brand offers two-room suites, free made-to-order breakfast and a nightly two-hour reception with complimentary drinks and snacks. Both leisure and business travelers looking for a relaxed, yet sophisticated experience will feel right at home with brand-standard amenities like inviting atriums and complimentary 24-hour business and fitness centers. Embassy Suites by Hilton has more than 230 hotels with 50 in the pipeline. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations) available exclusively through the industry-leading Hilton Honors app. For more information, visit embassysuites.com or news.embassysuites.com. Social media users may connect with Embassy Suites by Hilton at Facebook, Twitter and Instagram.