July 2011 Once again, Embassy Suites Hotels wins the J.D. Power and Associates Award for "Highest Guest Satisfaction" in the Upper Upscale Hotel Chains category. The brand is honored for the ninth time in twelve years.
December 2010 Embassy Suites Denver-Downtown Convention Center opens, marking the 50,000th suite in the brand's system, the first LEED certified hotel in the city of Denver and within the brand.
March 2010TripAdvisor releases the results of its annual Family Travel survey, which finds Embassy Suites Hotels to be the most family-friendly hotel brand.
July 2009Embassy Suites Hotels wins J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" for a record-setting eighth time.
April 2009Embassy Suites Hotels celebrates the opening of its 200th hotel, the Embassy Suites Minneapolis - Brooklyn Center. The hotel also represents the brand's second Design Option III prototype property, as well as its new "hip casual" F & B outlet, Flying Spoons.
March 2009Embassy Suites announces the launch of its new "Requests Upon Arrival" program, available to all guests. This program further personalizes the guest experience by giving guests the opportunity to pre-order complimentary or paid in-room offerings, services, and snacks for their arrival day.
February 2009Embassy Suites announces the inaugural Circle of Leadership class - an elite group of ten General Managers hand-picked to participate in leadership training and other professional development opportunities.
January 2009Embassy Suites celebrates its 25th anniversary by donating $2,500 each to 25 charities in the Overland Park, Kansas, local area, where the first Embassy Suites hotel is still operating.
December 2008Embassy Suites debuts new hotel prototype design in Jackson, Mississippi. The new Design Option III can be built on less land, for less investment per key and is scalable to individual developers' and market needs.
July 2008Embassy Suites wins J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" for a record-setting seventh time.
January 2008Embassy Suites launches new restaurant concept, "hip casual," with introduction of new F & B outlet, Flying Spoons.
August 2007Embassy Suites and the Lance Armstrong Foundation announce a multi-year partnership, making the hotel brand the exclusive hospitality partner of the LiveSTRONG Challenge Series, a series of run, walk and cycling events throughout the U.S.
July 2007Embassy Suites reclaims the J.D. Power and Associates Award for "Highest Guest Satisfaction among Upscale Hotel Chains with Full Service" marking the brand's sixth overall win (fifth in the upscale category.)
June 2006Embassy Suites-Fort Myers/Estero opens in Estero, Florida, representing the Hilton portfolio of hotels' 1000th opening since the 1999 acquisition of Promus Hotel Corporation.
July 2005Embassy Suites announces upgraded business center experience by introducing the Embassy Business Center Solution to enhance guest productivity. New upgrades feature remote printing by PrinterOnTM.
June 2005Embassy Suites teams up with Kodak to offer complimentary one-time use Kodak PlusDigital 35 mm cameras to families checking in.
May 2005Embassy Suites adds 10 additional cities to the Kids-Eye View program, the first-ever hotel program created by kids, for kids.
August 2004Adding to its family-oriented amenities, Embassy Suites launches Kids-Eye ViewTM, the first-ever hotel program created by kids, for kids. The program is designed to help parents get "inside information" on what's hip in 10 destination cities across the United States through a survey of kids, ages six to 16, on topics ranging from the best skate parks to the best burger joints, shopping locations, museums and more.
June 2004All Embassy Suites provide high-speed Internet access (HSIA) to guests in 100 percent of guest suites with either wired or wireless solution; wireless HSIA in the lobby, atrium, prominent guest dining areas and the business center; wired HSIA in all meeting/conference rooms.
Embassy Suites partners with Sony Pictures to develop a summer promotion tied to the studio's blockbuster hit, Spider-Man 2. The Spider-Man 2 Web Pack is offered to kids staying at Embassy Suites Hotels properties throughout the 2004 summer.
May 2004Embassy Suites is named one of the top hotel chains for families in the 2004 U.S. Family Travel Guide by Zagat Survey®.
January 2004Embassy Suites celebrates its 20th anniversary in 2004.
September 2003Embassy Suites ranks highest in the upscale segment with the "Highest Guest Satisfaction Among Upscale Hotel Chains" award in the J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index StudySM. The award not only marks the first time that a hotel brand has received the highest award in the upscale category for three consecutive years, but the only time a hotel brand has received a highest ranked position in five consecutive years (in the first two years, the brand achieved highest ranking in the all-suite segment).
July 2003The opening of the Embassy Suites Niagara Falls-Fallsview, still the largest hotel in the Embassy Suites Hotels portfolio, marks the brand's rebirth in Canada.
June 2003Embassy Suites and TBWA\Chiat\Day New York are awarded a Grand EFFIE® by the New York American Marketing Association for the Austin Broadcast Campaign, representing a first for the hospitality industry. EFFIE is one of the most prestigious awards in the advertising industry.
April 2003Embassy Suites receives the 2003 Playful Travel Award as "Suite-est Hotel Chain for Families" from Nick Jr. Family Magazine.
March 2003Embassy Suites and its public relations agency, Cohn & Wolfe Los Angeles, are awarded the Public Relations Society of America's (PRSA) Silver Anvil, the Academy Award of public relations, for the Creativity Suite initiative.
December 2002Brand launches Creativity SuiteTM at the Embassy Suites New York City as a test concept, inspiring business travelers to better utilize the spaciousness of the suite and increase their effectiveness while on the road. The suite is designed with input from a Creative Board of Directors and based on results of a national creativity survey.
September 2001Embassy Suites Chicago-Downtown Lakefront opens, representing the Hilton portfolio's 2001st hotel opening and underscoring the brand's focus on urban mixed-use development.
The brand tops the upscale segment with the "Highest Guest Satisfaction among Upscale Hotel Brands" award in the J.D. Power and Associates 2001 Domestic Hotel Guest Satisfaction StudySM. Importantly, although it is the first year the brand competed within the upscale category, it outranks the other major upscale, full-service brands included in the study.
January 2001Embassy Suites Hotels teams up with the Starlight Children's Foundation to help make dreams come true for hundreds of seriously ill children whose wishes are to take family vacations. As the official hotel of the foundation's Wishes Program, Embassy Suites Hotels provides 2,000 complimentary suite nights to Starlight wish families during 2001 alone.
November 2000In an unprecedented deal marking the importance of kids' influences on family vacation destinations, Embassy Suites Hotels contracts with Nickelodeon® for a three-year, multi-million dollar advertising and promotions agreement starting in May 2001.
August 2000Embassy Suites Hotels tops the all-suites segment with the "Highest Guest Satisfaction among All-Suite Hotel Chains" award in the J.D. Power and Associates 2000 Domestic Hotel Guest Satisfaction StudySM. The award marks the second year in a row for Embassy Suites Hotels to receive this distinction.
May 2000Landmark Embassy Suites New York City opens, representing the brand's growth in major urban markets within a mixed-use project.
December 1999Hilton Hotels Corporation and Promus Hotel Corporation complete merger, making Embassy Suites Hotels part of the Hilton Family of Hotels.
September 1999Embassy Suites named "Best Practice Corporate Champions in Quality" by Center for Hospitality Research at Cornell's School of Hotel Administration.
April 1999Embassy Suites receives "Highest Guest Satisfaction among All-Suite Hotel Chains" award in J.D. Power and Associates 1999 Domestic Hotel Guest Satisfaction StudySM.
March 1999Embassy Suites launches new $13 million ad campaign, taglined "A design for living."
December 1998Embassy Suites introduces new online meeting planner, enabling visitors to plan and organize all aspects of their meetings, including size, budget, dates and times, food and beverage and meeting equipment.
January 1998Embassy Suites opens first prototype "boutique" property (Dallas), a smaller hotel design featuring 150 suites.
December 1997Promus Hotel Corporation and Doubletree Corporation announce completion of their merger, creating one of the world's largest hotel companies.
January 1997Embassy Suites completes conversion and addition of 16 Crown Sterling Suites hotels to its system.
October 1996Promus Hotel Corporation announces free customized route planning from each of its hotel brand's Web sites.
May 1996First Embassy Suites ski resort in Colorado opens, in Beaver Creek.
December 1995First South American Embassy Suites opens, in Bogota, Colombia.
November 1995Company implements system wide enhancements to the in-suite telephone systems, facilitating the use of laptop computers, fax machines, modems and other business equipment.
October 1995Promus Hotel Corporation announces online reservation capabilities through each brand's Web site.
July 1995Company implements system wide program increasing its inventory of non-smoking suites from 51 percent to 75 percent at each hotel.
June 1995Promus Hotel Corporation forms following the split of The Promus Companies Incorporated into two separate public companies.
January 1995Embassy Vacation Resorts opens phase one of its Grand Beach Resort in Orlando, Florida, marking Embassy Suites' entry into the vacation ownership industry.
September 1994Embassy Suites, Hampton Inn and Homewood Suites become the first major hotel brands to distribute chain wide and individual hotel information via the Internet.
September 1993The Promus Companies Incorporated forms Promus Hotels division to oversee the management of Embassy Suites, Hampton Inn and Homewood Suites hotels under the direction of President and Chief Executive Officer Ray Schultz.
January 1993Embassy Suites launches the unconditional 100% Satisfaction Guarantee, the first national upscale hotel chain to offer this type of unconditional service guarantee to its guests.
Embassy Suites marks its 10-year anniversary as the leading all-suite hotel chain in the nation.
April 1992First international property opens, in Toronto-Markham, Ontario, Canada.
July 1991Embassy Suites/Lake Buena Vista opens as the first major hotel to offer state-of-the-art construction and service devices to meet the special needs of travelers with disabilities.
October 1991Embassy Suites announces the acquisition of the Park Suites hotel chain.
February 1990The parent company of Embassy Suites becomes The Promus Companies Incorporated.
August 1989Holiday Corporation announces that the Holiday Inn brand would be acquired by Bass PLC of London, and Embassy Suites' parent company would be reorganized and renamed.
April 1984First Embassy Suites opens, in Kansas City-Overland Park, Mo.
March 1984Embassy Suites acquires the 24-hotel Granada Royale Hometels chain.
February 1983Embassy Suites hotel division is created by Holiday Corp.